KEYESTETICS respects your privacy. This policy explains what information we collect, how we use it, and the rights you have under Canadian privacy law.
01 Scope of this policy
This Privacy Policy applies to KEYESTETICS, a business operating in Ontario, Canada, and to the website located at keyestetics.ca. It explains how we handle personal information collected through the website, email correspondence, and the course of our cosmetic import, export, wholesale, and private-label services.
KEYESTETICS complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
02 What we collect
Information you provide directly
When you contact us by email, phone, or through any form on our website, we collect the information you choose to share. This may include:
- Your name and the name of your business
- Email address and telephone number
- Mailing or shipping address (when requested for quotations or orders)
- Business information such as company size, intended product volume, and sourcing requirements
- Any other details you include in your message
Information collected automatically
When you visit our website, certain technical information is collected automatically:
- IP address and approximate geographic location (derived from the IP address)
- Browser type and version, operating system, and device type
- Pages visited, time spent on pages, and referring website
- Cookie identifiers, where applicable (see section 8)
03 How we use information
We use personal information only for the purposes for which it was collected, including:
- Responding to inquiries, quotation requests, and partnership questions
- Processing wholesale, retail, and private-label orders
- Communicating about ongoing business arrangements, shipments, and contracts
- Improving the function and content of our website
- Complying with legal, regulatory, customs, and tax obligations
- Detecting, preventing, and addressing fraud, security incidents, or technical issues
We will not use your personal information for marketing communications unless you have explicitly opted in. You may withdraw consent at any time.
04 Legal basis & consent
Under PIPEDA, we rely on your implied or express consent to collect, use, and disclose your personal information. By contacting us or using our website, you consent to the practices described in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the email address listed below. Withdrawal of consent may affect our ability to provide certain services.
05 Sharing & disclosure
We do not sell, rent, or trade personal information. We may share information only in the following circumstances:
- Service providers: trusted third-party providers who help us operate our business — for example, email hosting providers, customs brokers, freight forwarders, payment processors, and manufacturing partners — strictly to the extent necessary to fulfill your request or order.
- Legal compliance: where required by law, court order, subpoena, or regulatory authority, including for customs, tax, or import/export reporting.
- Business transfers: in the unlikely event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the successor entity.
- Protection of rights: to investigate, prevent, or address suspected fraud, illegal activity, or threats to the safety or rights of any person.
06 Retention
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by Canadian law. Business records related to orders, shipments, and customs documentation are typically retained for at least seven (7) years in accordance with tax and customs recordkeeping requirements.
Inquiries and general correspondence that do not result in a business relationship are typically deleted within two (2) years of the last contact, unless you request earlier deletion.
07 Security
We use reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include access controls, secure email practices, and limiting access to personal information to those who need it for their work.
08 Cookies & similar technologies
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. Cookies are small text files placed on your device by your browser.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website but will not prevent you from contacting us or browsing publicly available content.
09 Your rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for the collection, use, or disclosure of your information
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact us at Fx-86@hotmail.com. We will respond within a reasonable time, typically within thirty (30) days.
The Office of the Privacy Commissioner of Canada can be reached at priv.gc.ca.
10 Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such information, we will delete it as soon as possible. If you believe a child has provided us with personal information, please contact us.
11 International transfers
Because we operate in international cosmetic trade, personal information you provide may be transferred to and processed in countries outside of Canada — for example, when communicating with manufacturers in Europe, Asia, or the Middle East, or when using service providers whose servers are located abroad.
When information is transferred internationally, it may become subject to the laws of those jurisdictions, including lawful access by foreign authorities. We take reasonable steps to ensure transfers are protected by appropriate safeguards.
12 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.
Material changes will be communicated through prominent notice on our website where possible.
Questions about your privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out directly.
Fx-86@hotmail.com